Anyone running an e-commerce business knows the importance of delegating part
of their work to an order fulfillment company. Let’s face it, we can’t always do it
alone no matter how hard we work. Running an e-commerce business can be time-
consuming and mostly difficult if you are handling everything by yourself.
However, letting go of some responsibilities can allow you to focus more on
improving and growing your business. Out-sourcing order fulfillment services may
seem like an added expense but, it will help you grow and save more in the long run.
In this article, we shall help you understand its importance and why you should
implement it today for your e-commerce business.
REACH MORE CUSTOMERSOutsourcing an order fulfillment company will allow you to reach more customers in
different far areas that you couldn’t reach before. This will let you take your business
to another level. With the right order fulfillment, you can sell in different countries,
or even different parts of the country you are operating in at the moment.
SELL MOREWhen you can reach different areas and countries, it will lead to high volume sales
compared to selling in a single area. Order fulfillment is more manageable when it
comes to bulk sales as the logistics company will do all the work and still reach all
your customers on time.
LOW SHIPPING COSTSAs we mentioned earlier, contracting an order fulfillment company will save you
money along the way. How? Well, for starters, well-established logistics companies
that offer order fulfillment have warehouses all over the countries where they
operate. This allows them to balance their clients’ products in different warehouses
hence bringing the products closer to their potential customers.
With that said, the shipping cost to your customers will be cut compared to when
you would ship the product yourself. Furthermore, third-party logistics companies
tend to offer their clients affordable flat rates regardless of the location.
QUICK ORDER PROCESSING PERIOD
Working alone to get work done usually consumes a lot of time compared to working
as a team. Likewise, processing different orders can be time-consuming and can
usually lead to errors if done alone. However, with an order fulfillment partner, your
orders will be processed quickly as they tend to have staff responsible for the
different processing stages.
NO ROOM FOR ERRORS
While orders will reach your customers in time, the order fulfillment company will
also ensure that there is consistency while processing the orders. Also, the third-
party logistics company will ensure efficiency by processing orders per your
MAINTAIN HAPPY CUSTOMERS
Another benefit you will get is that you can maintain happy customers. As you
ensure that your customers receive their orders on time and in good condition, you
will receive good reviews and feedback on your website. Additionally, the rate of
return customers will be high.
Outsourcing an order fulfillment company will help your e-commerce business move
to the next level. It will improve customer experience, reduce shipping costs, and
most importantly, increase your profits. Remember to compare different order
fulfillment service providers to select the right one that will fit your budget but cater
to your business needs. Furthermore, constantly analyze the fulfillment process to
keep your business running and profitable.
When Looking for a perfect choice for your E-commerce Fulfillment in Kenya, Wakah Logistics should be your preferred choice. We understand the entire process quite well. Our 7 years experience in the industry has earned us so much exposure to different challenges and we pride in being among the industry leaders in Kenya.
Fulfillment in E-commerce is the process undertaken from the time the order is added to the shopping cart until the product gets to the final user. This detailed process involves warehousing, inventory management, order scheduling, last mile delivery, cash on delivery and reverse logistics.
There are several costs including;
This is the process of storing products at a safe storage while waiting for orders to be processed. The warehousing costs cover order management, inventory management, storage etc. The storage costs are calculated by multiplication of space occupied in cubic meters by the cost /cbm.
A call center in e-commerce fulfillment involves individuals who communicate with the customers to inform them of their orders and schedule deliveries. This team consists of eloquent individuals with good knowledge of the products and are therefore responsible in answering any questions the buyer might have. The call center charges are per successful order.
Orders are picked from the stocks and prepared for shipping. The products are packed in eco-friendly packaging materials and wrapped accordingly in preparation for shipping. Fragile items are packed in bubble wraps and corrugated boxes.
The cost of packaging is not much for basic items such as clothes and non fragile packages.
Any e-commerce merchant would love their products labelled and branded to represent their brand. Labelling is done at the warehouse by adding stickers and related branded materials to the order. A simple branding does not cost much but it speaks words o your behalf outside there.
In e-commerce delivery, all orders are dropped to the last mile at the clients doorstep. This step is the most important as it is when the customer gets their order. The last mile delivery is often more expensive than ordinary deliveries where client collects packages from a pick up point. The costs for the last mile delivery depend on distance to be covered.
Most e-commerce Fulfillment companies charge for reverse logistics at a percentage of the delivery fees. This costs are as a result of a failed delivery, unsatisfactory products or customer unavailability. The delivery team conducts 3 or more delivery attempts before declaring it as a failed delivery. At Wakah Logistics, failed deliveries are charged at 30% of the delivery fees.
How to reduce Fulfillment Costs
In order to reduce your order fulfillment costs, you need to;
- Stock only first moving products to reduce on storage costs
- Use packaging provided by manufacturer
- Avoid rebranding products
- Ensure product specifications on website match the exact product to avoid failed deliveries
- opt for flat rates per order if the company offers flat rate fulfillment.
All said and done, when looking for fulfillment services, go for one that has reasonable charges. At Wakah Fulfillment centers, we have the most reasonable fulfillment charges in Kenya. All our processes are transparent and fairly charged.
A fulfillment center is a facility established to enable E-commerce merchants to outsource warehousing and shipping services. This service relieves the e-commerce merchant of overhead costs of storage and inventory management as well as connects them to shipping services at lower costs. The merchants send inventories from their supplier to the warehouse (Fulfillment center) where the stocks are counted, verified and processed to the final users. With a good fulfillment center, the merchant has more time to focus on growing the online business while the fulfillment center carries on with the order processing.
Wakah Fulfillment centers have improved how e-commerce is practiced in Kenya. We have grown with small scale traders to increase sales conversions and reduce costs by processing orders on time and at cheaper rates.
Why is a fulfillment Center important?
Any start-up or growing e-commerce business needs a good fulfillment center to grow. Starting a business and growing into a profitable venture is not a simple task and requires an affordable, faithful, goal oriented partner to assist with order management and shipping.
We have discussed a few reasons why you need to work with a reliable fulfillment center to boost your sales below;
Cutting on Overhead Costs
A fulfillment center is good for growing businesses. When starting a business, you can never project the exact outcomes of your new venture, you can only hope that i works out your way. However, before engaging in long term rental agreements for warehousing and order fulfillment, a fulfillment center will help you mange the costs as you plan on how to grow your online brand. Fulfillment centers act as holding facilities for your stocks before being shipped to the final users. Warehousing is charged per cubic meter and thus you will only pay for the space utilized.
At Wakah Logistics and Fulfillment Center, we charge normal storage at 1100/ Cubic meter per month for Storage in any of our warehouses in Kenya.
Many warehouses are established after serious assessments of risks likely to be encountered in future. Our warehouses are insured against fire, floods, theft and other calamities. Storing your goods in a fulfillment center gives you a piece of mind knowing your merchandise is safe and well taken care of.
Fulfillment centers will take good care of your inventory. With modern technology and inventory management systems, you are able to keep track of your stock levels at all times. The fulfillment center will send frequent reports on faster selling products, slow selling products and inventory that needs to be restocked. Our warehouse team is on toes to send these updates for prompt decision making.
Our fulfillment center has a call center and dedicated account manager for all merchants. The account manger works hand in hand with the merchant giving insights and updates on the work progress. With a call center, you are free from the hectic tasks of confirming orders, delivery locations and schedules. The call center team coordinates all the processes.
Returns/ Exchange Processing
A fulfillment center will enhance faster returns processing and exchanges due to its proximity to the end users. Normally fulfillment centers are set up in strategic locations closer to the customers. There are regions with high order volumes and that’s where we have set our centers. Our centers serve the whole country giving guaranteed timely deliveries in all regions.
We promise our clients Same Day deliveries in Nairobi and Next Day Delivery outside Nairobi. In short, all orders are processed within 24 hours in Kenya.
Wakah Logistics has provided solutions to hundred of Merchants worldwide with our fulfillment services. We continue growing our customer base everyday and we are glad that you will join our growing list of happy clients.
Contact us now for a fulfillment Quote.
What is Door to Door Delivery, And how does it work?
The shipping and logistics industry is made of different parts one of them being door-to-door delivery. This mode of delivery is widely used by most logistics companies as a way of boosting business. As a result, one of the most significant ways to stand out in this industry is by catering to door-to-door delivery.
Today, we shall take you through door-to-door delivery, and how it works in the shipping and logistics industry. Furthermore, we shall take you through some of the advantages it has over other modes of delivery.
WHAT IS DOOR-TO-DOOR DELIVERY?
Door-to-door delivery is the process of delivering a product ordered online to the consumer. With door-to-door, the courier company collects the ordered products from the seller’s shop or warehouse, transports them, and delivers them to the exact location of the consumer. Furthermore, it’s not only limited to product delivery but other things like documents, groceries, gifts, and flowers among others.
HOW DOOR-TO-DOOR DELIVERY WORKS
Door-to-door delivery starts with a consumer placing an order online for a specific product. The seller provides the product and the courier manages the transportation from the seller to the consumer or customer. The courier will collect the product or item together with all the necessary paperwork from the seller’s point of collection and take it to the customer’s doorstep.
The courier is usually a third-party logistics company. However, some sellers provide their means of delivery up to the customer’s doorstep without involving a third party. The entire door-to-door delivery process is summed up in these stages.
- Collection from point of origin
- Completing all documentation of the product
- Transportation of the product
- Delivery to the customer’s preferred location
WHAT ARE THE BENEFITS OF DOOR-TO-DOOR DELIVERY
SINGLE POINT OF CONTACT
With door-to-door delivery, as a consumer, you will not have to visit the seller’s warehouse or the courier’s service center. Once the product is picked up from the seller, it is delivered directly to the customer.
The seller and consumer will not face the burden of extra charges. A vendor doesn’t have to incur extra charges that come with warehousing his products by the courier company. Also, the seller won’t incur charges that come with shipping many products at once. The product is usually delivered to the customer immediately after it’s ordered.
EASY TO MANAGE
The entire process is easy to manage especially when using a third-party logistics company. The product is picked and all you have to do is track until it reaches the customer. There are no other steps involved in this mode of delivery.
Here the third-party company is liable for any issues that will arise during the transportation of the product. This is an added advantage to the seller as they will only incur the delivery charge and still be sure that the product reaches safely.
Door-to-door delivery will allow your business to run smoothly and efficiently. Your products will reach your customers on time and you won’t use any other resources during the fulfillment process.
Other advantages of door-to-door delivery include
- Saves time
- Less paperwork
- Streamlined communications
- Highly versatile
WHO OFFERS DOOR-TO-DOOR DELIVERY?
Various companies offer door-to-door delivery. However, Wakah Logistics stands out as one of the best in Kenya today. With many years of experience, we boost unmatched door-to-door as well as same-day delivery services in Kenya. We partner with different couriers to ensure we reach even the furthest of places. With dedicated account managers and customer care operatives, we ensure all our clients are catered for in the shortest time possible.
Door-to-door delivery is important for any business out there. It is safe and you are guaranteed that your customers receive their products on time. You will also get various benefits while using this service. Make use of them today and stand out against your competitors.
THE BEST FLOWER AND GIFT SHOPS IN KENYA
Looking for the best flowers and Gift Shops in Nairobi? You will need to do so from the right shops. We all enjoy seeing our loved ones smile especially on their special days.
While there are many flower and gift shops today, not all of them will meet your needs. Some shops tend to offer less at a high price while others may be affordable but fail to meet your needs. Today we are going to help you find the right shop that will offer you a balance between affordability together with quality.
Below are some of the best flower and gift shops in Kenya.
Purpink gifts and flowers
Purpink offer flowers and gifts for both small and big events at affordable prices. They cater for all events whether it’s wedding anniversaries, birthdays, graduations, Father’s and Mother’s Day gifts and flowers, weddings, and all other special days. They also have flexible payment options that cater to people from all walks of life.
Wakah flowers and gift shop
Wakah Flowers offer a variety of flowers to suit any occasion. They source their flowers locally which guarantees freshness till they reach your loved one’s doorstep. Furthermore, they offer other gifts that go well with flowers all at an affordable.
The packaging is great and by the end of the day, you will get value for money. They offer same-day delivery in different areas of Kenya including Nairobi, Mombasa, Kisumu, Thika, Nakuru, and Naivasha. They also work hand in hand with Wakah Errands and Logistics which is one of the best same-day delivery companies in Kenya.
Rio gift shop
If you are looking wide range of gifts that suit any occasion then the Rio gift shop might be what you need. It’s a one-of-a-kind shop as it offers custom gifts to your liking. They are fast and you can be sure to get your gift in the desired time.
Strategically located in the heart of Nairobi, Nairobi gifters offer all sorts of gifts at affordable prices. They have great customer care to ensure all their customers’ satisfaction.
House of leather and gifts
House of leather and gifts stands out as it offers a wide range of gifts for kids and other loved ones all at affordable prices. Whether it’s household items, birthday gifts, or art pieces, among others be sure to find them at the house of leather and gifts. Although it can be tiring to go through all the gift sections, Wakah errands and delivery is always willing to assist in this process. We have experience when it comes to shopping for the perfect gifts from House of Leather per our client’s needs.
Other flowers and gift shops in Kenya
- Pablo gift shop
- Gift world Kenya
- Blueline gifts
- Simona flowers and gift shop
- Fuzzy and fluff gifts
Flowers and gifts are the best ways to express your feeling towards your loved ones without saying any words. You can always request gift customization to help you express your feelings better. In case you don’t find the time to go to your desired flower or gift shop, you can always count on Wakah errands to ensure that you get what you need from any gift shop.
Wakah Logistics has some extensive experience in Shopping and delivery of flowers and Gifts. We are good at delivering surprises and smiles to your doorsteps. Our Flower & Gift delivery services are available countrywide at reasonable prices.
Cake Accessories And Tools In Nairobi
Do you have passion for baking and cake making? Cake baking is an interesting hobby for many and a full time job for many as well. You can make cakes, cookies, pastries for fun, for home consumption or for commercial purposes.
In Kenya, most occasions are not complete without a cake. However, getting the best supplies, ingredients and accessories to perfect your art is hectic at times. There are many stores that sell these cake and baking products and we have highlighted some of the most visited ones. Below is a simple guide;
Top 10 Places to Shop for cake and baking accessories.
Topserve is a leading brand in sales of cake packaging, icing sugars, edible prints, creams, icing and coloring etc. They have shops in Nairobi CBD at Kimathi house and White Angle Building.
You can shop from their website.
In case you are not able to collect from their physical shops, contact Wakah Logistics for Pick Up and Delivery to your location.
The Shop is located at Annas building along Latema Road in Nairobi CBD. They specialize in sales of packaging boxes, cake mixers, sugar, boards, fondant, stands, baking tins, pastry margarine, sugar pearls, pre cuts, cocoa, cake stands etc. Order from their website.
For Pick up and Delivery Contact Wakah Logistics.
3. Royal Kart
Royal Kart Kenya Is a store that is focused on selling affordable and quality bakeware, cake decorating accessories. The shop is located at Lois Plaza -Latema Road 1st Floor Shop A50.
You can as well order online and have Wakah Logistics do the pick up and delivery on your behalf.
This shop is know for the sale of all the cake decorating tools, supplies and ingredients you need for decorating any style of cakes. icing spatulas, pastry bags or decorating pens. It is located at Best lady Center. Next to Naivas supermarket. Ronald Ngala. You can shop on their website.
For pick up and delivery contact us.
5. Divine Mini Mart
Divine Minimart is your one-stop shop for all of your baking needs! All of your baking utensils, bakeware, cake decorations, edible prints, toppers, and other essentials. You can shop online from their website. In case you are far away, contact Wakah Logistics for Pick up and delivery.
In Nairobi, there are many options to choose from. You can visit their websites for price comparisons and quick preview of the different varieties they have.
Ours is to inform you if the orders packed match your shopping list and deliver to your doorstep. We also do Cake delivery and other related tasks.
Thank you for reading our article.
Order Fish Fingers from green view restaurant Nairobi
Greenview restaurant is Best known for its finger-licking recipes for fish finger, chicken fingers and fries. Tens of people flock the restaurant during lunch hours to enjoy the tasty meals everyday. The cravings for their recipes is so real. It is said that once you taste their meals, there’s no turning back. You will always want more.
Due to the restaurant’s location on a busy Tubman street, parking is a big challenge especially for those who work away from the CBD. There is no chance you will get a parking spot at lunch hours on a weekday. However, that doesn’t mean that you are left out. At Wakah Logistics, we have established ways of solving your cravings problems.
How To Order
It is easy to order for your meals via Wakah Logistics
- SMS/ WhatsApp your order to 0769863108
- Our rider will get to Green view within a few minutes
- You will receive a message with amount to pay and Till number
- Forward Payment message to the Rider
- Your order will be processed and delivered immediately it is ready
Delivery charges within CBD are at ksh.150 Only and respective courier charges will apply to other areas outside CBD.
As we are well known for fast, reliable and safe deliveries, expect your orders in the shortest time possible.
Courier charges are charged on delivery of your order. Wakah Logistics is also a provider of Errands services, messenger services, Courier & Logistics services etc. Check out our other services on https://wakah.co.ke/services/
Wakah Door To Door Delivery Services
Wakah Logistics provides Door to Door Delivery services to our clients in Nairobi, Kiambu, Thika, Kitengela, Ngong, Rongai and neighboring towns. It is easy to book a delivery with us. All you do is either; drop your order at our nearest drop off point or call, SMS, WhatsApp us for pick up and collection. We send notification to your selected mobile number notifying you on delivery progress. This is the best service for sending gifts, flowers, small parcels and envelopes.
Why use our Door to Door Services
The services are reliable and dependable. We have a network of riders and drivers located at strategic centers who help in distribution of packages to the last mile.
Every delivery within Nairobi Metropolitan is charged at 300 Kenyan shillings. This are the best rates the market has for related services.
Fast Pick-Up Schedules
Once an order is received, we dispatch our collection team immediately. Our pick up schedules are fast and safe.
Our team is a network of individuals who communicate effectively. You can expect order status from pick up to delivery at your doorstep.
Wakah Logistics promises reliable and affordable logistics everyday. You can rely on us for all your logistics needs.
Wakah Logistics provides seamless Delivery Solutions
Our services are customer oriented. We offer tailored solutions at every stage of business. Choose us for Bespoke Logistics services.
Having a reliable express courier and messenger Services is very important for your day to day activities especially for those living and working in the city. I am sure by now you have had an experience of a kind with a courier service, whether good or bad. Logistics in Nairobi can be seamless, from Document deliveries, food deliveries, shopping and delivery, on demand courier services, all with one courier service.
Experience in provision Of bespoke logistics solutions in Kenya has earned Wakah Logistics a good name. We have provided solutions for many busy professionals including lawyers, accountants, doctors, fashion models among thousands of people. Our services have been on the speed dials of many e-commerce sellers and business men. We have delivered 350,000+ parcels for small businesses in the last 2 years alone. Companies rely on us to provide dedicated messenger services all over Nairobi.
Wakah Logistics was founded to assist people solve their logistics problems by providing tailored solutions for customer. We provide custom solutions as per the clients objectives .
Some of our best services include;
- Document delivery
- Personal Errands and concierge services
- Grocery shopping and delivery
- Same day delivery services
- Next day delivery services
- Messenger services
- E-commerce fulfillment
- Mini warehousing and storage
- distribution and supply chain services
We are available for any task and we guarantee quality services everyday.
Wakah Errands and Logistics services serves both locals and international clients in providing seamless individual and corporate solutions. We are an all in one logistics service based in Kenya and we serve a couple of errands for those who have no time or are physically absent to perform such tasks on their own.
Our Diaspora errands services include;
- Parcel send and collect
- Market research
- Hotel Booking and reservation
- Shopping and delivery
- Ticket Booking
- Home and office shopping
- Personal Errands
- Appointment scheduling
- Supervise handyman services ie. repairs, constructions at your home
- Take documents for stamping
- Collect and bank cheques
Our utmost attention is to provide unmatched services at the most affordable rates. We dedicate ourselves to one task until perfection is achieved.
Reach us here for a free quote.
Wakah Logistics is a leading courier, errands and Delivery services provider in Nairobi. We offer on time delivery services for you and your business.
Our main services in delivery include
- On Demand Delivery Services
- Food delivery services
- Parcel Delivery Services
- Messenger & Errands Services
- Pick up and drop services
- Postal errands
- Collecting & Banking of cheques
- Shopping and Delivery
- Doorstep Delivery
We offer unmatched quality of services and we are well know for reliability, time consciousness, affordability.
Our E-commerce delivery services for businesses include
- E-commerce Storage and mini warehousing
- Last Mile Delivery
- Cash on Delivery
- Inventory Management
- Countrywide cash On Delivery
Save money and time with our services.
Jumia Kenya is one of the leading marketplaces in Kenya. The platform offers space for vendors to sell their products and customers shop from the platform. The platform is known for variety, affordable prices and safe delivery of products.
Vendors are required to post their products on the platform and Jumia fulfillment takes up the task to market and process all orders that come in. There are tens of people flocking the order drop off points processing new orders for shipping.
The process of dropping new orders is sometimes hectic and you will have to wait for a couple of minutes on the line to have your orders confirmed and shipped to the buyers. The process involves buying packaging materials and matching every order to its respective manifest. Many business people don’t have as much time to wait for the process especially when you have plenty of orders to fulfill in a day. An Errands service such as Wakah Errands can be of so much help in this case.
Wakah Errands is an errand service operating in Nairobi and is leading in provision of business errands, personal errands services, delivery and courier services.
We pick up the orders from your store and process them on your behalf as you do the main duties at your workplace. We also do product outsourcing, market research, delivery to the last mile, cash on delivery services throughout the region. Enjoy these services at very affordable rates. We are always ready to assist you with every errand you got.
Reach us today for a free quote
Nairobi Courier and Delivery Services
In Nairobi, the demand for courier and delivery services has increased significantly in recent years. This can be attributed to a variety of factors, including the growth of the e-commerce industry, the rise of online shopping, and the need for efficient logistics solutions. Over the past few years, the development of online sales has played a vital role in increasing the number of logistics and courier-service providers across the region. According to research, the demand for third-party logistics services has spiked in response to the growth in online sales and the increasing consumer demand for faster delivery and lower prices.
This growth in demand has led to the emergence of multiple courier, express, and parcel delivery services in Nairobi. These services aim to cater to the growing needs of online sellers and consumers, who rely heavily on reliable and efficient logistics capability to deliver products to various customer locations in a timely manner .
However, the increase in demand for courier and delivery services also presents some challenges .
One of the challenges faced by courier and delivery service providers in Nairobi is the additional vehicle operation and time costs. This is because undelivered parcels often need to be redelivered at a later time, resulting in increased operational costs and environmental emissions per parcel delivered. In addition, the growing demand for higher levels of service from online shoppers has impacted the operational efficiency of courier companies. Delivery vehicles are frequently not utilized to their full capacity while catering to these demands, putting pressure on logistics service providers to maintain their competitive edge in the market and meet customer expectations .
To address these challenges and maintain their competitive edge, courier and delivery service providers in Nairobi are adopting cost-effective solutions with acceptable levels of customer service. These solutions include the use of advanced logistics technology, route optimization, and efficient delivery processes. Furthermore, logistics service providers are also exploring the use of same day delivery services to meet the ever-increasing demand for faster and more convenient delivery options.Same day delivery services are gaining popularity in Nairobi as they provide a solution for customers who require immediate delivery of their purchases. Same day delivery services in Nairobi are fulfilling the need for quick and convenient delivery options. These services not only benefit individual customers, but also businesses that require timely delivery of important documents or supplies.
The rise of e-commerce has significantly contributed to the growth of courier, express, and parcel delivery services in Nairobi. With more and more people turning to online shopping, the demand for efficient and reliable courier services has increased. Logistics service providers are playing a crucial role in meeting this demand and ensuring that products are delivered to various customer locations in a timely manner. As the backbone of the growing e-commerce sector, logistics capability is crucial for online sellers who rely heavily on courier services to deliver their products .
Courier, errands, and logistics services are vital in Nairobi, Kenya. They play a critical role in facilitating the movement of goods and documents, ensuring that they reach their intended recipients accurately and on time.
Wakah Logistics is there among the industry leaders providing the best solutions at affordable rates. Reach out for fulfillment quotes,
In today’s fast-paced world, the need for efficient logistics and reliable delivery services is more crucial than ever. That’s where Wakah Logistics comes in. As a leading logistics, courier, and delivery company, We are dedicated to solving logistical challenges and connecting buyers to sellers across the Middle East & Africa region. With a focus on e-commerce, warehousing, and order fulfillment, Wakah Logistics is revolutionizing the way businesses operate and ensuring seamless movement of goods from one person to another.
Seamless Logistics Solutions
Logistics Made Easy
Wakah Logistics understands the complexities of the logistics industry and aims to simplify the process for businesses and individuals alike. Whether you’re a small e-commerce store or a large corporation, We provide comprehensive logistics solutions tailored to your specific needs. From warehousing to order fulfillment, their team of experts is equipped to handle every aspect of the logistics chain, ensuring smooth operations and timely deliveries.
Connecting Buyers and Sellers
One of the key services offered by Wakah Errands is their ability to connect buyers and sellers. In today’s digital age, e-commerce has become a thriving industry, and Wakah Errands plays a crucial role in facilitating transactions between online buyers and sellers. With their efficient logistics network, Wakah Errands ensures that products are delivered safely and promptly, enabling businesses to thrive and customers to receive their purchases hassle-free.
Warehousing and Order Fulfillment
Efficient warehousing and order fulfillment are essential for any business, and Wakah Errands Group excels in this area. With strategically located warehouses across major towns in Kenya and the surrounding regions, Wakah Errands offers secure storage options for businesses of all sizes. Their dedicated team manages inventory, picks and packs orders, and ensures timely deliveries, allowing businesses to focus on growth and customer satisfaction.
The Wakah Errands Difference
Commitment to Excellence
At Wakah Errands Group, excellence is not just a goal – it’s a way of doing business. Our team of highly trained professionals, including researchers, and industry insiders, are committed to delivering timely and affordable solutions that keeps clients up to date with the latest developments in the logistics industry. With their finger on the pulse of Africa region, Wakah Errands ensures that their global readership has 24/7 access to valuable insights and information.
Empowering Businesses and Individuals
What sets Wakah Errands apart is their commitment to empowering businesses and individuals. They understand that logistics can be a challenge, especially in emerging markets. That’s why they strive to provide solutions that make a real difference. By offering comprehensive logistics services, Wakah Errands enables businesses to grow and thrive, while individuals can enjoy the convenience and efficiency of their reliable delivery services.
Friendly and Knowledgeable Support
Wakah Errands Group takes pride in offering friendly and knowledgeable support to their clients. They understand that navigating the world of logistics can be overwhelming, and their team is always there to assist and guide businesses and individuals every step of the way. With their inclusive and approachable approach, Wakah Errands ensures that their clients feel supported and confident in their logistics operations.
In a world where logistics plays a critical role in business success, Wakah Errands Group stands out as a reliable and efficient partner. Their commitment to excellence, empowerment, and friendly support sets them apart in the industry. Whether it’s e-commerce logistics, warehousing, or order fulfillment, Wakah Errands has the expertise and resources to meet the unique needs of businesses and individuals in the African region. With Wakah Errands, logistics no longer needs to be a challenge – it becomes a seamless and empowering experience.
Empowering Your Delivery Experience with Our Services
Welcome to Wakah Logistics, your trusted partner for all your delivery and courier needs in Kenya. We understand the importance of efficient and reliable logistics solutions, whether you’re an individual, a business, or an organization. Our goal is to empower you in achieving your delivery goals by providing seamless and affordable services tailored to your specific needs.
The Power of Wakah Logistics Courier Services
At Wakah Logistics, we take pride in our transparent, reliable, and fast courier services. With our extensive network and dedicated team, we ensure that your goods and packages are delivered to their intended destination in the most efficient manner possible. Whether you need to deliver groceries, shopping items, documents, medical supplies, office goods, or home essentials, our courier services have got you covered.
Same Day Delivery for Your Urgent Needs
We understand that some deliveries require immediate attention. That’s why we offer same day delivery services for all orders within Nairobi. With an estimated delivery time of just 30 minutes from pick-up, you can rely on us to get your packages to your doorstep promptly. Say goodbye to waiting and hello to efficient and timely deliveries.
Next Day Delivery for Nationwide Coverage
If you’re looking to deliver packages to regions outside Nairobi, our next day delivery option is perfect for you. With a guaranteed 12-24 hour delivery timeframe, we ensure that your packages reach any region in the country. Our dedicated personnel and integrated order tracking systems make sure that your deliveries are handled with utmost care and efficiency.
Affordable and Transparent Courier Charges in Kenya
We believe in providing affordable delivery solutions without compromising on quality. Our courier charges in Kenya are designed to suit your budget while ensuring the highest level of service. With Wakah Logistics, you can enjoy cost-effective courier services that meet your specific requirements, saving you both time and money.
Fulfilling Your Orders with Wakah Logistics
As an e-commerce merchant, order fulfillment is a critical aspect of your business. At Wakah Logistics, our fulfillment team is here to assist you in the complete order fulfillment process. From receiving goods to warehousing stocks, scheduling orders, delivering to the last mile, coordinating reverse logistics, and maintaining clear records, we’ve got you covered. Focus on growing your business while we handle the logistics seamlessly.
Errands and Messenger Services for Your Daily Needs
Running daily errands can be time-consuming and tedious. That’s where Wakah Errands and Messenger Services come in. Our team of dedicated messengers is on standby to help you complete all your delivery needs in Nairobi. Whether you need assistance with shopping, bank cheques, collecting mails and letters, distributing fliers, delivering flowers and gifts, collecting laundry, or picking up and dropping parcels, our errand boys are here to assist you. We even offer services like waiting on the line and walking your dog, making your life easier and more convenient.
Mini Warehousing Solutions for E-commerce Merchants
For e-commerce merchants, temporary storage of goods before shipping to the final customer can be a challenge. That’s why we provide mini warehousing solutions to help you streamline your operations. Our storage facility in Nairobi CBD offers a safe and secure environment for all types of goods. Take advantage of our storage facility to avoid overhead costs and ensure smooth order fulfillment for your customers.
The Wakah Logistics Difference: Technology and People
At Wakah Logistics, we believe in staying ahead of the curve with our logistics technology. Our streamlined systems, including artificial intelligence for optimized routing and delivery history tracking, ensure that your deliveries are efficient and seamless. But it’s not just about technology – it’s about the people behind each and every delivery. Our team is passionate about efficiency, dedicated to providing top-notch customer service, and committed to meeting your needs. We value your trust and strive to exceed your expectations at every turn.
Testimonials from Our Satisfied Customers
“We would like to thank you for the support, commitment, and delivery of services you provided us throughout the year. Your steadfast commitment to meet the needs of the business has been integral in our ability to meet the needs of the evolving market landscapes.” – Large Manufacturer
“Their motorbike delivery services are faster, safe, and reliable. We have been using their services for quite some time now, and we can say it’s the best. Their efficiency in order fulfillment is unmatched in Kenya.” – Valerie Anyango
“Wakah Logistics has been our go-to courier service provider for all our corporate errands. Their messengers are professional, and their on-demand courier services have helped us save time and money.” – Mukami B
Partner with Wakah Logistics for Your Delivery Needs
If you’re a business owner looking to grow your customer base, save time on delivery, and provide easy scheduled delivery for your customers, we are here to partner with you. At Wakah Logistics, we understand the importance of efficient and cost-effective delivery services in enhancing customer satisfaction and driving business success. Let us be your trusted logistics partner, and together, we can achieve your goals.
Wakah Logistics is your one-stop solution for all your delivery and courier service needs in Kenya. With our transparent, reliable, and fast services, we aim to empower individuals, businesses, and organizations by providing seamless solutions tailored to your specific requirements. From same day and next day delivery options to order fulfillment, errands and messenger services, and mini warehousing solutions, we have the expertise and dedication to ensure your deliveries are handled efficiently and effectively. Partner with us today and experience the Wakah Logistics difference!
Contact us to get started on your delivery journey with Wakah Logistics!
E-commerce Fulfillment in Kenya
In the fast-paced world of e-commerce, efficient and reliable order fulfillment is crucial for the success of your business. Whether you’re a small start-up or an established brand, finding the right fulfillment services can make all the difference in meeting customer expectations and driving growth. In this comprehensive guide, we’ll explore the key aspects of e-commerce fulfillment, from the order processing to shipping and returns management. Let’s dive in and empower your business for success!
What is E-commerce Fulfillment?
E-commerce fulfillment encompasses the entire process of receiving, processing, and delivering customer orders placed online. It involves managing inventory, picking and packing products, and arranging shipping to ensure timely delivery to customers. E-commerce fulfillment is not just about shipping packages; it’s about creating a seamless experience for your customers, from the moment they place an order to the moment it arrives at their doorstep.
The Importance of Efficient Order Fulfillment
Efficient order fulfillment is critical for e-commerce businesses for several reasons:
- Customer Satisfaction: Prompt and accurate order fulfillment is essential for customer satisfaction. Customers expect their orders to be processed quickly and delivered on time. Any delays or errors can result in negative reviews, damaged reputation, and loss of customer loyalty.
- Business Growth: Effective order fulfillment allows your business to scale and grow. By streamlining the fulfillment process, you can handle increased order volumes without compromising quality or customer satisfaction.
- Cost Optimization: Efficient order fulfillment helps minimize costs associated with inventory management, packaging, and shipping. By optimizing your fulfillment operations, you can reduce overhead expenses and improve your bottom line.
The E-commerce Fulfillment Process: Step by Step
Successful e-commerce fulfillment involves several key steps that ensure seamless order processing and delivery. Let’s explore each step in detail:
1. Order Placement and Processing
The e-commerce fulfillment process begins when a customer places an order on your website or online marketplace. The order is then processed through your order management system, which retrieves the necessary details and generates a packing slip or order summary.
2. Inventory Management
Maintaining accurate inventory is crucial for efficient order fulfillment. You need to ensure that your inventory levels are updated in real-time, preventing overselling or running out of stock. Utilizing a robust inventory management system allows you to track stock levels, set reorder points, and manage multiple warehouses if needed.
3. Pick and Pack
Once an order is received and inventory is confirmed, the next step is picking and packing the products. This involves locating the items in your warehouse, verifying their quality and quantity, and securely packaging them for shipment. The picking and packing process can be optimized using various techniques, such as batch picking or zone picking, to increase efficiency and reduce errors.
4. Shipping and Delivery
Shipping and delivery are critical components of the fulfillment process. Choosing the right shipping provider and service level ensures timely and cost-effective delivery to your customers. Options such as same-day delivery, express courier services, and last-mile delivery can enhance the customer experience and set your business apart from competitors.
5. Order Tracking and Communication
Keeping your customers informed about the status of their orders is essential for building trust and satisfaction. Providing order tracking information allows customers to monitor the progress of their shipments, reducing anxiety and ensuring transparency. Automated email notifications or SMS updates can keep customers informed at each stage of the fulfillment process.
6. Returns Management
Returns are an inevitable part of e-commerce, and an effective returns management process is crucial for customer satisfaction. Implementing a user-friendly returns policy and providing clear instructions for initiating returns can streamline the process. Upon receiving returned items, they should be inspected, processed, and either restocked or disposed of as necessary.
Types of E-commerce Fulfillment Services
E-commerce fulfillment services come in various forms, depending on your specific needs and resources. Let’s explore the different types of fulfillment services available:
1. In-House Fulfillment
In-house fulfillment involves managing the entire fulfillment process internally, utilizing your own facilities, staff, and resources. This approach provides you with complete control over the process but requires significant investment in infrastructure, personnel, and technology.
2. Outsourced Fulfillment
Outsourced fulfillment involves partnering with a third-party logistics (3PL) provider to handle the entire fulfillment process on your behalf. The 3PL company manages inventory, picks and packs orders, and arranges shipping. This option allows you to focus on core business activities while leveraging the expertise and resources of a specialized fulfillment provider.
3. Dropshipping Fulfillment
Dropshipping fulfillment eliminates the need to hold inventory. Instead, when a customer places an order, the product is shipped directly from the manufacturer or supplier to the customer. This model minimizes upfront costs and inventory management but may result in longer shipping times and limited control over the fulfillment process.
4. Hybrid Fulfillment
Hybrid fulfillment combines elements of both in-house and outsourced fulfillment. Some orders are fulfilled internally, while others are outsourced to a 3PL provider. This approach allows businesses to handle certain products or processes internally, while leveraging the expertise and resources of a 3PL for other aspects of fulfillment.
Choosing the Right E-commerce Fulfillment Partner
Selecting the right fulfillment partner is crucial for the success of your e-commerce business. Here are some key factors to consider when choosing an e-commerce fulfillment partner:
- Expertise and Experience: Look for a fulfillment provider with experience in your industry and a track record of successful order fulfillment. They should understand the unique requirements and challenges of e-commerce fulfillment and have proven strategies for addressing them.
- Scalability: Ensure that the fulfillment provider can scale their operations to accommodate your business growth. They should have the infrastructure, technology, and personnel to handle increasing order volumes without compromising quality or delivery times.
- Technology Integration: Seamless integration with your e-commerce platform and order management system is essential for efficient order processing and tracking. The fulfillment partner should have robust technology solutions that enable real-time inventory updates, order synchronization, and seamless communication.
- Shipping Options and Rates: Evaluate the shipping options and rates offered by the fulfillment partner. They should have partnerships with reliable shipping carriers and negotiate competitive rates to minimize shipping costs for your business and customers.
- Customer Support: Responsive and knowledgeable customer support is crucial for a smooth fulfillment process. Ensure that the fulfillment partner provides dedicated account managers, accessible support channels, and clear communication channels to address any issues or concerns promptly.
The Benefits of E-commerce Fulfillment Services
Partnering with a reliable e-commerce fulfillment service provider offers numerous benefits for your business:
1. Time and Resource Savings
Outsourcing fulfillment allows you to focus on core business activities, such as product development, marketing, and customer acquisition. By entrusting order fulfillment to experts, you save time and resources that can be invested in growing your business.
2. Scalability and Flexibility
E-commerce fulfillment services provide the scalability and flexibility needed to handle fluctuating order volumes. As your business grows, the fulfillment provider can seamlessly accommodate increased order volumes, ensuring efficient and timely order processing.
3. Cost Optimization
E-commerce fulfillment providers often have established relationships with shipping carriers, allowing them to negotiate favorable rates. This can result in significant cost savings for your business, both in terms of shipping expenses and the overhead costs associated with maintaining in-house fulfillment operations.
4. Expertise and Technology
Fulfillment providers bring specialized expertise and technology solutions that streamline the order fulfillment process. They have dedicated teams with experience in inventory management, picking and packing, shipping logistics, and returns management. By leveraging their expertise and technology, you can ensure accurate and efficient order fulfillment.
5. Enhanced Customer Experience
Efficient order fulfillment directly impacts the customer experience. With e-commerce fulfillment services, you can provide faster shipping options, transparent tracking information, and hassle-free returns, enhancing customer satisfaction and loyalty.
E-commerce fulfillment is a crucial aspect of running a successful online business. By partnering with the right e-commerce fulfillment service provider, you can streamline your operations, improve customer satisfaction, and drive business growth. Whether you choose in-house fulfillment, outsourced fulfillment, dropshipping, or a hybrid approach, the key is to prioritize efficiency, accuracy, and customer-centricity.
At Wakah Logistics, we understand the importance of e-commerce fulfillment and the impact it has on your business’s success. Our dedicated team of fulfillment experts is here to support you every step of the way, ensuring a seamless and rewarding fulfillment experience. Contact us today to learn how we can empower your business for success!
Errands Services In Kenya
Errands services have become increasingly popular in Kenya, providing a convenient solution for individuals and businesses alike. With the fast-paced nature of modern life, many people find it challenging to balance work, family, and personal commitments. This is where errands services come in, offering a range of helpful tasks to simplify everyday life. In this article, we will explore the benefits of errands services in Kenya and how they can make a positive difference in people’s lives.
Why Choose Errands Services?
- Errands services in Kenya offer a valuable time-saving solution. By outsourcing various tasks to reliable professionals, individuals can focus on more critical priorities. Whether it’s grocery shopping, picking up dry cleaning, or even standing in long queues, errands services can handle these tasks efficiently, allowing clients to reclaim their time and reduce stress.
Convenience and Flexibility
Errands services provide convenience and flexibility by catering to specific needs and preferences. Clients can customize the services according to their requirements, whether it’s a one-time task or ongoing assistance. The flexibility of these services helps individuals manage their schedules more effectively, ensuring that everything is taken care of promptly and efficiently.
Types of Errands Services
Personal errands services cover a wide range of tasks, including grocery shopping, prescription pickups, bill payments, and appointment scheduling. These services are tailored to individual needs, allowing people to focus on their work, hobbies, or spending quality time with loved ones.
Businesses can also benefit from errands services. From document deliveries to courier services, these services can help companies streamline their operations and improve overall efficiency. By delegating non-core tasks to errands services, businesses can optimize their resources and focus on their core competencies.
Choosing the Right Errands Service Provider
When selecting an errands service provider in Kenya, it’s essential to consider a few factors:
Reputation and Reliability
Choose a service provider with a good reputation for reliability and professionalism. Look for online reviews and testimonials to gauge the experiences of previous clients. Additionally, consider their track record in completing tasks efficiently and within the agreed-upon timeframes.
- Range of Services
Ensure that the errands service provider offers a wide range of services that align with your specific needs. This will allow you to rely on a single provider for multiple tasks, saving time and effort in coordinating with different service providers.
Errands services in Kenya are a valuable resource for individuals and businesses alike. By outsourcing various tasks, people can reclaim their time, reduce stress, and focus on more important aspects of their lives. Whether it’s personal errands or business-related tasks, these services offer convenience, flexibility, and expertise. When selecting an errands service provider, consider their reputation, reliability, and range of services to ensure a seamless and hassle-free experience.
E-commerce Storage refers to the storage of physical goods before they are sold Online. Warehousing involves safe storage, tracking the real location of the goods, when they arrived and the quantity at hand at any given time.
Wakah Logistics has a storage facility for e-commerce based at the heart of Nairobi central business district. Our storage center serves as a distribution center, order pick up and drop off point and warehouse for loner storage. E-commerce vendors trust us to keep their stocks and manage the same on their behalf.
Benefits of using E-commerce Storage centers
Reduced Overhead Costs
A 3rd Party Storage center ensures reduced costs of maintaining a warehouse of your own. With such an arrangement, you only pay for the space you need ie. if you sell cosmetics, you only need one square meter of storage or two shelves for all your stocks. It is much cheaper than renting a whole space of your own. The warehouse management will also take care of the security of your merchandise, stocks management and order management all at the same cost.
Most 3rd party storage facilities are located at strategic business centers. This ensures timely of orders for shipping, easy access for pick up customers. This saves you valuable time and money fulfilling any orders at whatever time of the day. Wakah Logistics warehouses are all located at strategic business hubs to ease logistics.
When considering to set up a new online business, remember that outsourcing storage and warehouse management systems should be among your key considerations. A strategic collection center, distribution center will also help in fast dispatch and distribution.
You can reach us out for a quote on e-commerce storage.
Last Mile Delivery In Kenya
Last Mile Delivery often refers to the transportation of merchandise to the final destination, this could be a home or business. This term is common in E-commerce whereby products and orders are dropped at the final intended destination , mostly the customers doorstep.
In e-commerce, this is the final stage of the fulfillment process where the customer receives their order, inspects and confirms the order before making payment( in the case of Cash on Delivery (C.O.D )
Working with a good fulfillment company, such as Wakah Fulfillment not only assures customer satisfaction but also guarantees a seamless process of order management.
Consumers have moved massively to ecommerce stores for all their shopping needs. This comes at a time after the pandemic when more people started to work from home. It is obviously the most expensive phase of the fulfillment process. Customer distribution on the last mile is not given and thus very unpredictable.
We at Wakah Logistics have invested a big deal in solving the challenges associated with last mile delivery to ensure we achieve an outstanding Same day delivery service across Nairobi and next day delivery up to 24 hours to other regions outside Nairobi.
The last mile delivery in e-commerce guarantees safer orders and transactions between the buyer and the seller. Satisfaction is guaranteed to both parties.
When a customer wants to pay for a product once its delivered, its called Cash On Delivery. This is a payment method in E-commerce that has highly developed against all the pre-payment methods fueled by Online payment transactions.
Benefits of Cash On Delivery Payment Method
This payment methodology aids both the customer and the e-commerce brands. It helps online brands to reach a bigger population and at the same time assuring the customer that their money is not at risk in case the order is not delivered or its delayed. Here are some of main benefits of the Cash On Delivery (COD) payments;
- Flexible payments
Just as the name suggests, the customer will only pay once the product reaches their doorstep. This enables users without knowledge or access to digital payment platforms to make payments for their orders with ease.
- Countrywide Coverage
Online payments methods are not available to everyone. this opens upon up business to a wider market base as every user can make payment for their order. Cash On delivery opens up the market for a brand to everyone interested in ordering.
- Safe Payment method
I am sure you have heard of online scammers and frauds. There are websites that scam people of their money by selling non existing products. A customer will make an order and make payment and that’s the end, no product received or they get substandard products or none at all.
Once the customer selects the cash on delivery payment method, it guarantees safety that they will only pay for what they ordered.
However, cash on delivery comes with a few disadvantages to both the seller and the customer.
Disadvantages Of Cash On Delivery
The Cash On Delivery payment procedure is risky for the seller when the customer rejects the order on delivery. Others demand for an exchange upon delivery. This cost is obviously incurred by the seller. The seller has to pay for returning the rejected order, return logistics and once more sending a new product that fits the customers needs.
This payment plan also exposes the seller to fraud. The seller has no authenticity of the information shared by the customer including the address or the real information about the customer. This leads to losses i case the customer is a fraud or unserious about the order.
To the customer, the Cash On Delivery method comes with extra charges as the seller is taking all the risks.
My Final Words -The seller needs to try and collect the correct and credible information about the customer including their address and full details to minimize bounced orders and further losses involved.
Wakah E-commerce Fulfillment and Cash on delivery services will be a great choice when looking for a partner to get your orders to the last mile. We have some years of experience handling COD and we have learnt some important insights in this business system. We share useful insights learned with the seller to reduce operation costs and losses associated with this payment method.
You can get a free quote for countrywide last mile delivery from us now.