Main Processes

Order Fulfillment

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A look at our complete order fulfillment system

1. Receiving Inventory

the incoming inventory must be counted, inspected and inventoried to ensure the proper amount was received and the quality is acceptable. Inventory Storage

Once goods are received in the fulfillment center, they are inventoried Items are ideally stored just long enough to help organize the orderly distribution of goods for existing sales, rather than to hold product for future sales.

2. Order Processing

In the online marketplace, order management software can be integrated with the shopping cart on an ecommerce website to automatically initiate order processing.

3. Picking

Our picking team selects items from the warehouse according to a packing slip’s instructions. The packing slip contains specific information, such as a list of item, product colors, sizes, number of units and location in the distribution center’s warehouse.

4. Packing

Packing materials are selected by a packing team and items are packaged accordingly. Fragile ones are wrapped in bubble wrap and labelled “fragile”.

Further, packing teams often include return shipping materials and labels in case the customer wishes to exchange or return the item for a refund later.

5. Shipping

The order is sent to a transportation channel to be shipped to the customer. Shippers and carriers where its weighed and organized in the courier.


The products are dispatched to respective destinations via the most suitable means. Those to be delivered in nearby locations are shipped on motorbikes and others on van depending on weight, weather, urgency among other logistical considerations.

6. Returns Processing

Returns processing begins with including shipping materials and a return label with the original customer’s order. When a customer does return a product for exchange or a refund, the process must be executed carefully to ensure it’s appropriate to restock it.