Cash On Delivery

Pay on Delivery Shopping Services- Guide for Sellers

Pay On Delivery commonly know as (C.O.D ) is a popular in Kenyan websites as a business module where the client pays for goods ordered Online upon Delivery.

This is a risky procedure for merchants but worth every bit of risk. At the checkout of the website, the client is required to choose the preferred payment option. The choices are Card Payments, Mpesa Payment or Pay on Delivery. More than 75% of the Customers in Kenya take the Pay On Delivery mode of Payment.

Popular E-commerce websites including Jumia, Jambo, Kilimall all accept the option and are now promoting it to their users.

How Does Pay On Delivery Work

After the customer has filled their shopping cart and shared delivery address  details, They now sit and wait for the seller to respond. Most of the sellers respond within an hour other in the day and some wait to the next day to fulfill the orders.

After confirming the quantities and quality of their order, they agree with the delivery team on expected delivery time and locations. Upon delivery of the orders, the customer is required to make the payment after viewing the product.

If the product is not satisfactory, the client rejects the order and either asks for an exchange or to cancel the entire order.

E-commerce Delivery Companies are tasked to deliver products to the last mile and collect payments on behalf of the seller.

An E-commerce delivery such as Wakah Fulfillment service takes the whole burden of innovating creative ways to deliver to clients countrywide, to their doorsteps and collect payment for the seller. This is a challenging task that calls for a creative approach at every step.

We work with vendors based worldwide and help in the whole process of fulfillment by receiving products from overseas shipping companies, warehousing the goods, inventory management, confirm orders, deliver to the last mile as well as receive payments.